Privacy Policy
Effective date: October 15, 2026
1. Responsibility and contact
Radical IT Solutions LLC manages information received through radicalits.com and its business communications. For privacy questions or requests, contact [email protected] with the subject “Privacy.” When we process data on behalf of a client, instructions and responsibilities are specified in the project agreement.
Postal contact address:
Radical IT Solutions LLC
963 Norland Ave #1006
Chambersburg, PA 17201
United States
2. Information and purposes
The contact form requests your name, email address, inquiry category and message, and transmits the selected language. We use this information to respond, prepare proposals and coordinate services. For contracted projects, we may receive instructions, code, documents, images and other files needed to provide services, invoice and provide support. The categories depend on the project. Do not submit passwords, full payment card numbers or sensitive documents through the form.
The website and its infrastructure may process technical connection data, such as IP address, browser, date, request path and outcome, for operation and security. Sending an inquiry does not, by itself, authorize advertising or AI training.
3. Providers and transfers
We use Cloudflare for website access and protection, Microsoft 365 for email, and Microsoft 365 Backup for recovery. The form routes inquiries to the information, billing or support mailbox depending on their category; a copy may also remain in sent mail.
We also use Microsoft 365 OneDrive to store internal privacy and contracting management documents with restricted access. The reviewed folder contains drafts and a record template, with no real client case files in the verified upload. Microsoft 365 Backup is not enabled for it; mailbox protection does not extend to that folder.
The reviewed Exchange Online configuration identifies the United States as the current and committed location for its covered data at rest. This does not mean that all operations of all providers take place exclusively there. Using providers may involve processing outside the client's country. We may disclose information when required by a legal obligation or a claim, limiting the scope of that disclosure.
4. Cookies, browser storage and Cloudflare analytics
Essential technologies protect and deliver this website. Saving your language and loading optional Cloudflare Web Analytics are controlled by your privacy choices, with optional features off until allowed. The Cloudflare beacon itself uses no cookies or localStorage for analytics; infrastructure may still process technical connection data. See the cookies and storage policy for the inventory, duration and controls, or change your choices.
5. Ultron and artificial intelligence
Ultron is our internal project tool; our services do not include direct client access to it. It currently uses the OpenAI API. The public assistant described below uses a local model; this does not mean all internal Ultron features operate without external providers.
Attachments are stored and processed locally. When selected references are used with AI, their extracted text and, depending on the format, images, names and metadata may be included in requests sent to OpenAI. The reviewed public contact form does not send its contents directly to AI.
The use of personal or confidential data with AI must be specified for the project: purpose, necessary categories, provider, and applicable authorizations or legal basis. Providing files alone does not give blanket permission to send all materials to AI. Outputs require human review.
OpenAI may retain data under its terms, including abuse monitoring logs that may contain requests and responses. By default, these logs may be retained for up to 30 days, with legal or safety exceptions; other features may have different periods. We do not guarantee zero data retention, immediate deletion or exclusively local processing. Disabling participation in data sharing for model improvement or training does not, by itself, eliminate that retention. Changing providers does not, by itself, delete information previously sent to another provider.
Public service assistant using local AI
When you send a question, its text travels through Cloudflare access infrastructure to our server, where a local model identifies its topic. Answers and links come from prepared public Radical information; we do not send these questions to an external AI model provider. The assistant cannot access private projects, administrative tools or email.
Chatting without submitting a request does not retain a persistent history or add cookies or local storage. If you press “Send conversation to our team”, visible messages are retained with your contact details in the private inbox described below. The visible conversation remains in tab memory until cleared or the page is closed; the current question is processed temporarily on the server. Connection information and usage counters are kept temporarily in memory to limit abuse. Infrastructure may retain technical access logs as described above. Do not include passwords, payment data or personal documents. The assistant does not confirm prices, contracts, deadlines or appointments. You may use the contact form directly.
6. Retention, deletion and copies
We retain information according to the service's purpose, applicable obligations and justified support or claims needs. Different categories are reviewed separately. There is currently no general rule for automatic deletion after 90 days.
The reviewed mailboxes have a 14-day deleted-item recovery period and Microsoft 365 Backup with a configured three-month recovery window. These recovery periods do not establish a date of permanent deletion measured from the last contact.
Ultron supports manual deletion of reference attachments, individually or by project, from active storage, together with their extractions and references. Removing a file from the selection does not delete its original. Attachment deletion does not, by itself, delete conversations, deliverables, publications, execution logs or information already sent to providers. Those items require separate assessment.
Historical backups may contain information deleted from active storage. The reviewed Ultron routine retains fourteen valid complete backup copies, without a fixed period in days. Recovery using the current procedure and code must respect recorded deletion decisions. We do not guarantee immediate removal from all copies.
7. Requests and security
You may request information, access, correction or deletion and exercise applicable rights by writing to the contact above. We will assess identity using proportionate information, the scope of the request and retention obligations. Do not send sensitive identification documents without arranging an appropriate channel. Deadlines and rights are handled under applicable law.
We use access and recovery controls. Ultron restricts client access and new projects are private by default. No measure guarantees absolute protection.
After choosing an assistant category, you can send a contact request with first name, last name, email, optional phone and inquiry. When you press “Start chatting”, contact details remain only in tab memory and are not sent to our team or to the model. Only when you press “Send conversation to our team”, these details and the visible chat messages are saved in a private Ultron inbox accessible exclusively to Radical platform administrators. Microsoft 365 notifies [email protected] for business inquiries or [email protected] for support. These details are not sent to the AI model. The request and transcript are handled as business correspondence under the purposes, retention practices and rights above; opening or chatting without submitting a request does not create this persistent history.
8. Changes
Effective date: October 15, 2026. Changes will reflect actual practices and will be communicated when appropriate.